Contractor Support System

HRAI - Heating, Refrigeration Air Conditioning Institute - Canada

Service Roundtable

" Providing Leadership Management for the HVAC Industry"

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Contractor Development Courses

Training Price List

E-Learning Partnership

Discounts on e-Learning media

Contractor Support System can now provide media based learning solutions for growing companies seeking cost-effective, convenient and results-oriented training programs. We have partnered with Business Training Library to offer hosted employee training solutions. 

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Audio-Learning CD's

Discounts on Audio Training

 

Contractor Support System has formed an alliance with Customer Service Training Institute. We can now provide cost-effective, audio based learning solutions for service technicians and customer service managers. These employee training solutions are discounted to all CSS subscribers.

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Advanced Commercial Sales Bootcamp

Advanced Service Sales will teach you how to negotiate residential and commercial retrofit projects by identifying key markets, developing prospecting and referral strategies and utilizing a thorough sales process. You will learn about the newest tools for tracking your progress. Gain knowledge and learn the skills necessary for... Learn More

 

Class Schedule

 

Commercial Project Sales

Increase your commercial project sales by identifying key markets, developing prospecting strategies, and utilizing a thorough sales process. This Commercial Project Sales course will teach you how to track your progress for new business development. We will introduce you to strategies that encourage long-term relationships combined with... Learn More

 

Class Schedule

 

Commercial Service Agreement Sales

Learn how to grow your commercial service department by identifying key markets, developing prospecting strategies, and utilizing a thorough sales process. This Commercial Service Agreement Sales course will teach you how to track your progress, in detail, for new business development. We will introduce you to strategies that encourage... Learn More

 

Class Schedule

 

Effective Dispatch Management

Effective Dispatch Management training will provide you, the Dispatcher, with the background knowledge necessary in order to carry out your job at the highest professional level. We will demonstrate the required skills to execute your weekly scheduling and day-to-day dispatching functions. You will learn the responsibility your position holds within your organization and... Learn More

 

Class Schedule

 

Effective Project Management

Learn a simple but basic primer on creating all of the systems and procedures to become an Effective Project Manager. This program does not focus on tools. Instead it discusses the points which are imperative to Effective Project Management. You should never under-estimate Project Management. Always be on the look out for excellence. Learn More

 

Class Schedule

 

Estimating, Proposal Preparation & Presentation

We will teach you how to take the burden out of maintenance estimating, using simple methods with profitability in mind. We will also show you how to build a maintenance task schedule and a manpower planning matrix. In addition, we will discuss “Performing Safe Surveys” for the benefit of sales reps unfamiliar with the risks associated with... Learn More

 

Class Schedule

 

Introduction to HVAC - Sales Bootcamp

The Contractor Support University has prepared this overview of the fundamentals of selling for HVAC/R commercial contractors. This program is geared towards the nonresidential contractor salesperson. The purpose of this program is to help:

  • New salespeople to develop selling skills

  • Experienced salespeople to sharpen their skills

  • Your company target and maximize its selling effort

The Importance of Sales Training and Skill Development

Sales training and skill level development are the critical factors that influence productivity and improve efficiency of any sales force.  Without knowledgeable and up-to-date salespeople, organizations that deal with building owners and operators cannot compete in today’s complex marketing environment.  This sales training program is designed to be flexible enough to meet your individual needs while providing the greatest return on your time investment. 

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Class Schedule

 

Leadership & Change Management

Contractor Support University is proud to present the Leadership Retreat as an important and vital part of its executive education series. The Leadership Retreat was developed specifically for existing and "up-and-coming" company presidents, department heads, and influential managers in HVAC/R contracting businesses...Learn More

 

This class is by request only. Please call (800) 224-1957 to schedule an event.

 

Principle Centered Customer Service

Principle Centered Customer Service begins with an attitude of serving and ends with life-long loyal customer relationships. In this intense two-day class we will help you identify the attitude, skills and strategy education you need to attract great customers, serve them well and keep them happy. The training is a blend of discussions, role-playing, planning and... Learn More

 

Class Schedule

 

Sales & Activity Management

The Sales & Activity Management training program is designed to help you recruit, train, deploy and lead effective sales teams while growing revenue and profit. The course introduces best practices from inside and outside our industry, for both commercial and residential sales management. Learn More

 

Class Schedule

 

Strategic Business Planning

The Strategic Business Planning course demonstrates sales management, marketing and operational planning methods and systems for building a strong service business. This two-day session helps to position your company for profitability by looking at the organizational structure and operational models for service and beyond. Learn More

 

Class Schedule

 

Providing Leadership Management for the HVAC Industry


 

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