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HRAI - Heating, Refrigeration Air Conditioning Institute - Canada

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Online Employee & Customer Surveys

 

Imagine having the ability to know about quality and performance issues in advance. That would make an incredible difference in the way your customers perceive your business, wouldn't it? Well, now you can conduct employee and customer surveys online through the Contractor Support System.

 

Take advantage of having this resource at your fingertips. It will provide you with information to help develop future business plans. Review the test survey by clicking the link below. You can build your own database of questions and change the sequence anytime you want.

 

Joining the OVI network of contractors will also give you the benefit of learning how more successful companies manage their employees and customers. Complete a contractor profile and let us help you determine your company's most critical needs.

 

Review the test employee survey

   

Employees

Customers

How to Create an Employee Satisfaction Survey

Employee attitudes, burnout tendencies, passion factors, loyalty, workplace climate, and competitive intelligence are key indicators for employee satisfaction, retention and productivity.

Employee tracking will increase employee satisfaction and reduce employee turnover, thereby strengthening your organization.  Many companies waste their organization’s HR training and mentoring efforts because employees are dissatisfied and leave. 

Employee satisfaction can be identified, tracked and improved with timely and accurate survey information.

Key Measures Employee Satisfaction Surveys

The frontline employee is where company meets the customer. The front line is critical to your business. From the customer’s perspective, your frontline employees are your business. Your organization depends on their service quality, productivity and passion to meet the needs of your customers.  

Employee satisfaction surveys help your frontline employees come together to achieve productivity goals, provide high quality customer service and help your company achieve excellence.

Employee Satisfaction measures will help craft effective people strategies using our powerful and unique management tools to track indicators of quality, dissatisfaction and customer turnover, and precede actual employee decisions by months.

Learn How to Measure Employee Satisfaction

By conducting an employee satisfaction survey, you'll gain valuable information from the people most important in your organization -- and fast. The do-it-yourself online survey tools are supported by experts in the survey and HR industry. We will help you determine how to best measure employee satisfaction and answer questions like:

  • What percentage of your employees is happy in their current positions?

  • What job related issues are most on the mind of your employees today?

  • What changes are most needed to improve morale in your organization?

How to Create a Customer Satisfaction Survey

Measuring satisfaction and building a customer satisfaction survey requires at least a basic knowledge of the satisfaction measurement literature.

Customer satisfaction has been defined as the state of mind that customers have about a company and its products or services when their expectations have been met or exceeded. This state reflects the lifetime of the product or service experience.

Sample Measures for Building Customer Satisfaction Surveys

Customer satisfaction usually leads to customer loyalty and product repurchase. But measuring satisfaction is not the same as measuring loyalty. Satisfaction measurement questions typically include items like:

  1. Overall, how satisfied are you with (services)?

  2. Would you recommend (services)?

  3. Do you intend to repurchase (services)

When building customer satisfaction surveys, these measures maybe implemented through a variety of measures, including:

  • Overall measures of customer satisfaction

  • Affective measures of customer satisfaction

  • Cognitive measures of customer satisfaction

  • Behavioral measures of customer satisfaction

  • Expectancy value measures of customer satisfaction

 

 

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