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Mark Roberts |
“Mark is very passionate about providing great customer service. After attending the Customer Service Excellence
course, I understand the importance of developing long-term relationships with our customers. The faithful ones will sustain us through the lean times”
- Dave Warnock, Clean Air, LLC
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Mark Roberts
has
thirty years of experience in
the HVAC industry as a sales person, manager,
trainer, consultant, and entrepreneur and a strong
background in commercial business management and
sales. Mark’s primary focus has been to provide
contractor owners and managers with the training,
tools and resources to grow commercial service. He
has also worked with several contractors to develop and standardize
the sales process and introduce better tools for
selling preventive maintenance agreements.
Mark was also a top performer for a LINC ® Service mechanical contractor, performing sales and
management duties. Besides owning his own commercial contracting business, he has
taught Commercial Service Agreement Sales,
Commercial
Project
Sales, Project Management,
Strategic
Sales Management, Leadership & Team Building, Service Estimating,
Principle
Centered
Customer
Service
and
Effective
Dispatch
Management
classes for contractors in
the
United
States
and
Canada.
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