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Effective Dispatch Management training will provide you, the Dispatcher, with the background knowledge necessary in order to carry out your job at the highest professional level. We will demonstrate
the required skills to
execute your weekly scheduling and day-to-day dispatching functions. You will learn the responsibility your position holds within your organization and the importance of the dispatcher to a successful service operation.
Participation in this class will reinforce
the necessity of an attitude conducive to the promotion of good customer and company relations. It
will reinforce the necessity for consistent work habits and ethics. Frequent personnel changes in dispatching can
create confusion for field personnel and cause serious communication
breakdowns internally, as well as with the customer. We will teach you how to manage this.
Effective Dispatching begins with an attitude of
serving and ends with life-long loyal customer
relationships. In this intense two-day class we will help you identify the attitude, skills and
strategy education you need to attract great customers,
serve them well and keep them happy. The training is a
blend of discussions, role-playing, planning and
learning.
Learn why
responsibilities alone don’t define or ensure great
service. We will help you grow by teaching you
the skills and giving you the tools needed for excellent
customer relations. Planning, quality initiatives,
voice, body language, procedure and policy with a
foundation in great communications are all part of this
frontline customer service approach.
You
will learn the Dispatcher's Vocabulary:
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Maintenance Agreement System
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Monthly Manpower Planning
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Scheduling
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Dispatching
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Inventory Management
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Tool Control
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Agreement Terms
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T&M Project
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Retrofit
Projects
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Preventive Maintenance Agreement
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Agreement Trouble Call
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Agreement Repair
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Extra
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Warranty
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Spot Service
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Service Report
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Service Request Tracer
You will also learn:
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Skills and tools for great customer relations
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Frontline tactics for excellent communications
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Questioning and listening for results
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Follow-up and follow through strategies
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Problem solving and conflict resolution
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Dealing with difficult people and situations
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Reducing stress to empower service providers
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