Contractor Support System

HRAI - Heating, Refrigeration Air Conditioning Institute - Canada

Service Roundtable

" Providing Leadership Management for the HVAC Industry"

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Contractor Development Series

Leadership & Change Management

Unlock the Potential to Earn Greater Profits

Register for this class today!

 
Contractor Support University is proud to present the Leadership Retreat as an important and vital part of its executive education series. The Leadership Retreat was developed specifically for existing and "up-and-coming" company presidents, department heads, and influential managers in HVAC/R contracting businesses.

In developing the Leadership Retreat, I called upon my 25+ years of experience as a chief executive officer and other management positions in HVAC/R-related organizations. During that time, I had the privilege of working with many of the finest leaders in the contracting industry. Early in my career as Sales Manager within the Linc Service organization, I began to take special notice of the individuals who were promoted to executive management positions of that organization. I noticed that each of them had one or two remarkable qualities that set them apart.

Honor, integrity, motivational skill, financial acuity, vision, devotion to their families, ability to coach and mentor people, willingness to put the organization first -these were some of the special talents and qualities these leaders demonstrated. As I identified these "high-performer" skills, I tried to emulate them in my business and personal life.

I owe deep thanks to these leaders for their help in training me and in helping me identify essential qualities of leadership. I have drawn heavily on that experience in developing the Leadership Retreat.

Some of the ideas incorporated into the Leadership Retreat came from sources such as, Steven Covey's Seven Habits of Highly Successful People and Principle-Centered Leadership. Inevitably, ideas from those sources have found their way into the Leadership Retreat. I also gleaned ideas and information from many of the resources I had come in contact with over the years that enabled me to develop the Contractor Support System's SIMPLE business strategy.

Finally, I am indebted to Jack Albrecht of Perfection Services in Cincinnati for introducing me to the servant leader attitude that he demonstrated. I am grateful for his demonstration of the principles of Servant Leadership in that organization. The people at Perfection live the very basic principle of leadership -passing it on!

Participants in the Leadership Retreat will gain insights into essential principles and key behaviors that set exceptional leaders apart from very competent managers. Individuals who take even a handful of these principles and behaviors to heart will find their lives enhanced -both at work and at home.

 

Leadership Checklist

Have I made it clear what is expected in terms of results?  Do I discuss results with employees?

Have I let employees know where they stand?

Do employees know how to do the work?

Have I done a good job of training and development?

Do I give employees all the support I can?

What have I done to cultivate personal positive relationships?

Do employees know why their jobs are important, how they fit into the overall company structure, and the ramifications of poor performance?

Are employees kept informed on what is going on in the department and the company -- not just "need to know" items, but the "nice to know" items?

Do employees have adequate freedom in which to work?

Are employees too often put in a defensive position regarding performance?

Have employees been allowed to participate in setting goals and deciding means of achieving them?

Have good aspects of performance received adequate periodic recognition?

Do I accentuate the positive instead of the negative?

Have I shown adequate concern for employees as individuals?  For their personal goals?

Am I flexible about listening to employees and giving them a chance to implement ideas and suggestions?

Have I consciously assessed employees' strengths and weaknesses with the idea of structuring the work to capitalize on strengths?

Are employees adequately and reasonably challenged?  

 

The Last Law of Leadership

  • Personnel determine the potential of the organization.

  • Relationships determine the morale of the organization.

  • Structure determines the size of the organization.

  • Vision determines the direction of the organization.

  • Leadership determines the success of the organization.

  • Achievement comes to someone when he is able to do great things for himself.

  • Success comes when he empowers followers to do great things with him.

  • Significance comes when he develops leaders to do great things for him.

A legacy is created only when a person puts his organization into the position to do great things without him.

 

Why Leaders Fail

 

A Shift in Focus

Lose sight of what is important

Distracted by wealth, notoriety, etc.

Thinking small -- micro-managing

Shift from "becoming" to "doing"

1. Poor Communication

Unclear purpose = unclear communication

Belief that others know the goals without being told -- clairvoyance

Stop articulating goals

2. Risk Aversion

Fear of failure replaces desire to succeed

Past success creates pressure to repeat

Inability to distinguish reasonable risk from reckless chances

3. Ethics Slips

Discrepancy between competence and character

Integrity compromised "for the greater good" = rationalization

Achieving results becomes more important than the means to that end

Confusion between leadership and manipulation

4. Poor Self-Management

Failure to take care of physical, psychological, emotional, spiritual needs

Neglect to continue growth and development

5. Loss of the Love of the Dream

Drift away from what motivated -- compelled -- in the first place

Why did I assume leadership?  Have those reasons changed?  Do I still want to lead?  

 

This class is scheduled by request only. Please call (800) 224-1957 to schedule an event.

 

 

 

Instructor information:

Al Roberts

Jim Allen 

 

Jim Allen had twenty years of experience with the United States Air Force, managing weapons logistics world wide. Jim's primary focus will be to provide contractor owners and managers with the training, tools and resources to grow commercial service through leadership. He will also work with contractors to develop and standardize the operations process and introduce better tools for managing preventive maintenance agreements.

 

Jim also spent five years as a senior manager for USAA (a financial planning service for active military members and veterans) in the development of leadership and customer service programs. Besides his background in customer service and operations management, Jim is also an associate pastor at a local Baptist church in Glendale, Arizona. 

 

Providing Leadership Management for the HVAC Industry

 

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